Privacy Policy

1. Information We Collect

Information you give us directly

When you fill in our contact or enquiry form, email us, message us, or book a consultation, we may collect:

• Your name
• Your email address
• Your phone number (if you provide it)
• The destination and program you are interested in
• Any other details you choose to include in your message

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This is collected through cookies and similar technologies (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our programs
• Arrange and deliver the Spanish Homestay Immersion Program
• Communicate with you about bookings, dates, and details of your stay
• Send you updates or offers, where you have asked to receive them
• Improve our Site, services, and customer experience
• Maintain the security of our Site and comply with our legal obligations

We do not sell your personal information.

3. How We Share Your Information

We only share your information where necessary to run our program and our business. This may include:

• Host teachers in Spain: we share the details needed to arrange and personalize your immersion stay with the host teacher assigned to you.
• Service providers: trusted third parties who help us operate the Site and our business, such as website hosting, email delivery, form processing, scheduling, and analytics providers.
• Legal reasons: where required by law, regulation, legal process, or to protect the rights, property, or safety of our users, our business, or others.

We do not sell or rent your personal information to third parties for their own marketing.

4. Legal Bases and How Long We Keep Your Information

We keep your personal information only for as long as needed to fulfill the purposes described in this policy, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the Site. Cookies are small text files stored on your device. We may use:

• Essential cookies that are needed for the Site to work
• Analytics cookies that help us understand Site traffic and usage
• Functionality cookies that remember your choices

You can control or disable cookies through your browser settings. Note that some parts of the Site may not work properly if you disable cookies.

6. Third-Party Links and Services

Our Site may contain links to third-party websites and services (for example, a scheduling tool or social media). This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is intended for adults. In line with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 through the Site. Where a program participant is a minor, we work directly with a parent or legal guardian, who provides and consents to the information needed for the stay. If you believe a child under 13 has provided us personal information through the Site, please contact us and we will delete it.

8. Your Privacy Rights

Depending on where you live, you may have rights over your personal information. We honor the following requests to the extent required by applicable law:

• The right to know what personal information we hold about you
• The right to request a copy of that information
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications at any time

For California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion of your personal information; to correct inaccurate information; and to not be discriminated against for exercising your rights. We do not sell or share your personal information as those terms are defined under California law. To exercise any of these rights, contact us using the details below.

9. International Visitors

We are based in the United States and our program takes place in Spain. If you contact us from outside the United States, your information may be transferred to, stored, and processed in the United States and Spain, where privacy laws may differ from those in your country. By using our Site or contacting us, you consent to this transfer.

10. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we hold. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Email: [email protected]
• Phone: +34 689 79 66 62
• Website: spanishhomestayimmersion.com